Fate Store - Cancellation & Refund Policy

Effective date: May 12, 2025

This policy explains when a purchase from Fate Store can be cancelled or refunded. It applies to every order placed after the effective date above. By completing a payment you agree to it.

1. Delivery and the refund window

  • An order is delivered when the bot, subscription or product is activated for you, or its access is sent to you.
  • You may request a full refund within 24 hours of delivery if the product does not work or is not as described, and our support could not fix it.
  • After 24 hours from delivery, orders are not refundable, except in the cases listed in section 4.

2. Incomplete and late payments

  • An order is only delivered after the full amount is paid. A partial payment does not start the order.
  • If a payment is incomplete, you have 14 days to complete it. Before delivery, you can instead ask for the partial amount back.
  • If the payment is not completed and no refund is requested within 14 days, the order is cancelled and the amount paid is kept as store credit for 90 days.
  • If an order was paid in more than one part, or was completed more than 7 days after it was opened, it is not refundable once delivered. Ask for your money back before the order is completed if you are unsure.

3. Subscriptions and renewals

  • You can cancel a subscription at any time. It stays active until the end of the period already paid, and that period is not refunded.
  • A renewal charged by mistake can be refunded if it is requested within 24 hours of the charge and the renewed period has not been used.
  • Upgrades are charged for the difference only. Downgrades take effect from the next period and are not refunded.

4. When we refund after the window

  • The service was unavailable because of a problem on our side for more than 72 hours in a row: we extend your subscription by the lost time, or refund the unused part if you prefer.
  • You were charged twice for the same order: the extra charge is refunded in full.
  • We stop offering the product you paid for before the end of your paid period: the unused part is refunded.

5. Non-refundable

  • Requests made more than 24 hours after delivery, other than the cases in section 4.
  • Orders paid in parts or completed late, after delivery (see section 2).
  • Custom work: custom bots, custom designs, modifications or consulting made for you.
  • Coupons, gift codes and store credit once used.
  • Accounts or servers suspended for breaking our Terms of Service or Discord's rules.
  • Problems caused by your server setup, such as missing bot permissions or a deleted role, when you have not let our support fix them.

6. How to request a refund

  • Open a ticket in our support server, or email [email protected], with the subject "Refund Request".
  • Include your Discord username, the order or payment ID, the payment date and the reason for the request.
  • The time of your first message to support is the time of your request. A ticket that is opened and left without details does not count as a request.
  • We reply within 3 business days. Approved refunds go back to the original payment method within 5–10 business days, depending on the payment provider.
  • Payment provider fees that are not returned to us may be deducted from refunds of partial payments.
  • When a refund is issued, the product's access or subscription is removed.

7. Payment disputes

  • Please contact our support before opening a dispute or chargeback with your bank or payment provider. Most problems are solved quickly.
  • Opening a dispute without contacting us first may lead to the suspension of the related services until the dispute is closed.

If you have any question about this policy, contact us before you pay. We are happy to help.