Fate Store - Terms of Service

1. Orders and payment

• Every order must be paid in full before it is delivered or any work starts.
• Prices are shown on the website at the time of the order. Payment provider fees, if any, are shown before you pay.
• Orders are usually delivered within 10 minutes to 7 hours after the full payment is received.
• Incomplete and late payments are handled as described in our Cancellation & Refund Policy.
• We are not responsible for problems caused by your bank or payment provider, such as declined or delayed payments. We will help you as far as we can.

2. Subscriptions

• Subscriptions unlock bots and premium features for the period you paid for.
• Plans may be recurring or one-time, as shown when you buy.
• A subscription is linked to the account and server it was bought for. It cannot be exchanged for another product or transferred to another person after delivery, unless our support agrees.
• When a subscription ends and is not renewed, its features stop. Server settings are kept for a limited time so you can renew without losing them.

3. Cancellations and refunds

• Cancellations and refunds follow our Cancellation & Refund Policy, which is part of these terms.

Read the Cancellation & Refund Policy

4. Fair use

• You may not abuse, exploit, copy, resell or attack our bots, website or services.
• You may not use them for illegal, spam, scam or disruptive activities, or in a way that breaks Discord's Terms of Service.
• We may suspend or end access to anyone who breaks these terms. Suspended services are not refunded.

5. Setup and support

• Setting up and configuring the bot in your server is your responsibility. Our guides and support are there to help.
• Support is available from 8:00 AM to 12:00 midnight (Saudi Arabia time) through our support server.
• Custom work (custom bots, designs or modifications) is delivered as agreed in the ticket before payment.

6. Availability and changes

• We work for high availability, but short downtime may happen for maintenance or reasons outside our control.
• We may improve, change or remove features. If we stop a product you paid for before the end of your paid period, the Cancellation & Refund Policy applies.

7. Liability

• Our services are provided "as is". We are not responsible for indirect losses, such as lost members or messages, that result from using the bots or from your server settings.
• Our total responsibility for any order is limited to the amount you paid for it.

8. Privacy

• How we collect and use data is explained in our Privacy Policy.

Read the Privacy Policy