Fate Store - Privacy Policy

1. Information we collect

Depending on the features a server administrator enables, we may process or store:

• Discord user IDs and usernames: to identify users, sign in to the dashboard, and run user-related features.
• Server (guild), role and channel IDs: to store each server's configuration.
• Member information: joins, leaves, roles and account age, for welcome messages, auto-roles, invite tracking and raid protection.
• Moderation records: warnings, punishments, their reasons and the staff member who applied them.
• Levels and XP: XP, levels and earned rewards. We count that a message was sent; the message text is not stored for this feature.
• Invite data: which invite a member joined with and invite counts.
• Server statistics: counts of joins, leaves and messages for the dashboard charts.
• Purchase and subscription information: plan, status, expiry date and payment references. Card details are handled by our payment providers and never reach us.

2. Message content

Some features need the bot to read message content. This happens only in servers where the feature is enabled:

• Prefix commands and auto-replies: the message is read to find a command or trigger. It is not stored.
• Auto-moderation: the message is checked for spam, banned words, links, invites, mass mentions and similar rules. It is not stored, except a short excerpt in the server's own log channel when a rule is broken.
• Suggestions: the suggestion text, its author and votes are stored so staff can review, accept or deny it.
• Tickets: when administrators enable transcripts, the messages of a ticket are saved so staff can review it after it is closed.

3. How we use information

• To run the bots, the dashboard and the features each server enables.
• To sign in users and check that they are allowed to manage a server.
• To protect servers from spam, raids and abuse.
• To show statistics, logs and history to server administrators.
• To manage purchases, subscriptions and support requests.
• To keep our services secure and fix problems.
• Message content and other Discord data are never used to train AI or machine learning models.

4. Storage and security

• Data is stored on secured servers used to run Fate Store, with access limited to what is needed to operate and maintain the service.
• We take reasonable technical and organisational measures to protect data against unauthorised access, change, disclosure or loss.

5. Data retention

• Server settings and feature data are kept while the bot is used in the server, so the features keep working.
• Server administrators can reset or delete feature data (such as levels, warnings, suggestions and transcripts) from the dashboard at any time.
• Data that is no longer needed is deleted or anonymised. Some records, such as payment records, may be kept longer when required for security, fraud prevention or legal reasons.

6. Sharing

• We do not sell or rent any information.
• Information is shared only with the providers needed to run the service: Discord, our hosting and database providers, and our payment providers.
• We may disclose information when required by law or to protect our users and services from abuse.

7. Discord

Fate Store works through Discord's API. Discord information is processed according to the permissions given to our bots and to Discord's Terms of Service and Developer Policy.

8. Your rights

Users and server administrators can contact us to:

• Ask what information we hold about them or their server.
• Ask for that information to be corrected or deleted.
• Ask how their information is used.
• Get help turning off features or removing the bot from a server.

9. Changes to this policy

We may update this policy when our services or legal requirements change. The new version is published on this page with its effective date.